Privacy Policy

Effective Date: [August 1, 2024]

Welcome to our Frogbt app (hereinafter referred to as "Frogbt"). We respect your privacy and are committed to protecting your personal data. By using Frogbt, you agree to the collection, use, and sharing of your data as described in this Privacy Policy. This Privacy Policy explains how we process your personal data, your rights, and how we protect your privacy.

1. Information We Collect

We may collect your personal data under the following circumstances to provide efficient and secure services:

1.1 Personal Identification Information

· This includes your name, email address, phone number, ID number, date of birth, address, and other identifying information. It is used for account registration, identity verification, and providing the services you need.

1.2 Financial Information

· This includes bank account details, credit or debit card information, transaction records, balances, and payment history. This information is used to process transactions, transfers, top-ups, and other financial services.

1.3 Device and Technical Information

· This includes information about your device, such as device model, operating system, IP address, unique device identifier, browser type, device location, and app usage data. This information helps us analyze performance, ensure service security, and optimize user experience.

1.4 Location Information

· We may collect and process your location information to provide personalized services or verify your identity. You can control whether we access your location data in your device settings.

1.5 Communication and Interaction Information

· This includes records of communication with our customer support team, feedback, and submitted support requests. This helps us improve our services and resolve your issues.

1.6 Usage Data

· We may collect information about how you use our services, including features accessed, frequency of use, and preference settings. This information is used to analyze user behavior and improve service quality.

2. How We Use Your Data

We commit to using your data in a lawful, transparent, and reasonable manner. Your data may be used for the following purposes:

2.1 Providing and Managing Services

· Your data is used to create accounts, process transactions, and manage payments, ensuring you can use our services seamlessly.

2.2 Security and Risk Management

· We use your data for identity verification, fraud detection, and risk assessment to secure your account and transactions.

2.3 Payment Processing and Financial Transactions

· Your financial information is used to process your transfers, payments, and top-ups, ensuring smooth financial operations.

2.4 Marketing and Personalized Promotions

· Based on your preferences, we may send you promotional offers, product updates, or recommended services. You can opt out of such communications at any time.

2.5 Legal Compliance

· We may process your data to comply with legal obligations, such as Anti-Money Laundering (AML), Know Your Customer (KYC) procedures, Counter-Terrorism Financing (CTF), and tax reporting.

2.6 Data Analysis and Service Improvement

· We may analyze how you use our services to improve product features, enhance user experience, and provide better customer support.

3. How We Share Your Data

We do not sell or rent your personal data to third parties unless for the following reasons:

3.1 Sharing with Service Providers

· We may share your data with third-party service providers who help us deliver services, such as payment processing, cloud services, and identity verification. These third parties can only access your data when necessary and are required to maintain confidentiality.

3.2 Compliance with Legal Requirements

· We may disclose your data to comply with legal obligations, respond to legal processes, government requests, or judicial orders.

3.3 Business Transfers

· In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. We will notify you before the transfer and ensure the new entity continues to protect your data.

3.4 Sharing with Partners

· In cases of anonymized or aggregated data, we may share it with business partners for market analysis and service improvement.

4. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, modification, or destruction. These measures include data encryption, access controls, multi-factor authentication, and regular security audits.

4.1 Secure Data Transmission

· When we transmit data across countries, we ensure that such data is protected under applicable laws and adopt appropriate safeguards, such as Standard Contractual Clauses (SCC) under the GDPR framework.

4.2 Data Retention

· We retain your personal data in accordance with legal requirements and business needs. Once data is no longer needed, we securely delete or anonymize it.

5. Your Rights

Under applicable privacy laws, you have the following rights regarding your personal data:

5.1 Right to Access

· You have the right to access the personal data we hold about you and request a copy.

5.2 Right to Rectification

· If your personal data is inaccurate or incomplete, you have the right to request corrections.

5.3 Right to Erasure

· In certain circumstances, you can request that we delete your personal data, especially when it is no longer relevant for the original purposes for which it was collected.

5.4 Right to Data Portability

· You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format or transfer it to another service provider, where technically feasible.

5.5 Right to Restrict Processing and Object

· You can request that we restrict the processing of your data in certain circumstances and object to us processing your personal data, particularly for legitimate interests or direct marketing.

6. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect or store personal information from minors. If we become aware that we have unintentionally collected data from a minor, we will take steps to delete that information.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy standards. When changes are made, we will notify you through the app. Please review this policy regularly to stay informed of how we protect your privacy.

8. Contact Us

If you have any questions or wish to exercise your rights regarding your personal data, please contact us using the following details:

· Email:[email protected]